Privacy Policy

At BES AFRICA (operated by BE.SUPERINTENDENT), we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. It applies to our website besafrica.com and to any communication you have with us.

1. Who We Are

The data controller responsible for your personal information is:

• Company: BE.SUPERINTENDENT (BES AFRICA)
• Address: Yahya 1 Residence, 1st Floor, Apartment 13, Hay El Matar, El Jadida, Morocco
• Email: contact@besafrica.com
• Phone: +212 523 393 725

2. Information We Collect

We collect only the information necessary to respond to your enquiries, provide our services, and improve your experience on our website.

2.1 Information you give us voluntarily

When you contact us through our contact form, or by email or phone, you may provide:

• Full name
• Email address
• Phone number (optional)
• Subject of your request (optional)
• Message content
• Files you attach (PDF, DOC/DOCX, JPG/PNG/WEBP, ZIP/RAR — up to 10 files, 10 MB each, 25 MB total)
• Company name and job title (if you include them in your message)

2.2 Information collected automatically

When you visit our website, our hosting infrastructure and security tools may automatically record:

• IP address and approximate geographic location (country/city level)
• Browser type, operating system, and device type
• Pages visited and time spent on each page
• Referring URL (the site that brought you here)
• Date and time of your visit

2.3 Security and anti-spam data

To protect our contact form against automated abuse, we use Google reCAPTCHA v3. This service collects:

• Your IP address
• Browser and device information
• Interaction patterns on our page (used to determine whether you are human)

Google's use of this data is governed by the Google Privacy Policy and Terms of Service.

3. Why We Process Your Data (Legal Basis)

We process your personal data on the following legal bases, in accordance with the Moroccan Data Protection Law 09-08 (relative to the protection of individuals with regard to the processing of personal data) and, where applicable, the EU General Data Protection Regulation (GDPR):

• Consent — when you voluntarily submit our contact form, request a quote, or subscribe to communications.
• Contract performance — when we provide inspection, survey, or audit services you have engaged us for.
• Legitimate interest — to protect our website against fraud and spam, and to improve our services.
• Legal obligation — to comply with accounting, tax, or regulatory requirements.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the information you request
• Prepare and deliver quotes for our inspection and survey services
• Execute contracts and provide the services you engage us for
• Send you important updates about an ongoing engagement
• Protect our website against abuse, spam, and fraud
• Comply with legal and regulatory obligations
• Improve the content and usability of our website

We do not use your data for automated decision-making or profiling, and we do not sell or rent your information to third parties.

5. Sharing Your Information

We share your personal data only when necessary, and only with:

• Trusted service providers who help us operate our business (hosting, email, IT support), under confidentiality obligations
• Google LLC, for reCAPTCHA spam protection
• Professional advisers (lawyers, accountants, auditors) when required
• Public authorities when we are legally required to do so

When we share information with international service providers (for example, our hosting or email service), we ensure appropriate safeguards are in place, such as standard contractual clauses.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Contact form enquiries: up to 3 years after our last exchange, for reference and follow-up
• Client and contract records: 10 years, in line with accounting and commercial law requirements
• Website logs: up to 12 months

After these periods, your data is securely deleted or anonymised.

7. Your Rights

Under Moroccan Law 09-08 and, where applicable, the GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Withdraw consent — at any time, when processing is based on your consent

To exercise any of these rights, email us at contact@besafrica.com. We will respond within 30 days.

If you believe your rights have not been respected, you may lodge a complaint with the Moroccan data protection authority, the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel), or with your local supervisory authority if you are in the EU.

8. Cookies and Similar Technologies

Our website uses a minimal set of cookies and similar storage technologies:

• Essential cookies — required for the website to function (session management, security tokens, language preference)
• Preference cookies — remember choices such as your selected language
• Analytics cookies — where enabled, help us understand how visitors use our site (aggregated, non-identifying)

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the site from working properly.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all communications with our website
• Secure SMTP (SSL/TLS) for email transmission
• Access controls and authentication on our backend systems
• Regular backups and security updates
• Staff and contractor confidentiality obligations

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your data.

10. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will always reflect the most recent revision. Material changes will be highlighted on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: contact@besafrica.com
• Phone: +212 523 393 725
• Postal: BE.SUPERINTENDENT — Yahya 1 Residence, 1st Floor, Apartment 13, Hay El Matar, El Jadida, Morocco